POSTERS PRINTED CHOP-CHOP!  ORDER BY 2PM EST AND YOUR POSTERS ARE PRINTED SAME DAY!

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Frequently Asked Questions

 
PAPER/MATERIALS
 
Can you explain the materials?
Please see the Material Details page or request Free Samples.
 
Can I see samples of your materials?
Yes, simply fill out our Sample Request Form and we will send them to you.
 
Do you offer other materials?
We have other material types available for special order. Please email theninja@posterninja.com.
 
Are your prints suitable for outdoors? 
Only if they are kept free from any moisture. We print with aqueous inks which will run if they get wet.
 
 
FILE UPLOADING
 
What file formats can I upload? 
Just about anything: PDF, JPEG, GIF, TIFF and some others
 
What resolution should my files be?
Your files should be around 150dpi for most uses. Artwork and high quality prints should be 300dpi for optimum quality. Resolution can be as low as 50dpi for temporary posters or posters where print quality isn't critical.
 
Should my file have bleed?
No. Our cropping tool is great, but if you have bleeds and crop marks, it will be difficult to accurartely use our cropping tool.
 
Why won't my file upload? 
We have a 100MB limit on file file size. You can try the following to reduce your file size:
  • Reduce resolution to 100dpi in Photoshop
  • Convert tiff files to jpeg
  • Contact us for more assistance
Why does it say my image is too low quality? 
Our system analyzes the size of your files to be sure that it can print well at poster size. Some files are simply too low resolution and enlarging them would result in a blurry, pixelated image.
 
 
PRODUCTION/SHIPPING
 
What is your production turnaround?
All orders placed by 2PM EST are printed same day UPS Ground and UPS Next Business Day Air are shipped same day. USPS Priority Mail is dropped off at our local post office the morning of the next business day.
 
How long does shipping take?
We offer USPS Priority Mail, UPS Ground and UPS Next Day Air to the continental United States from our facility in Richmond, Virginia. More information, including detailed shipping schedules, can be found on our Shipping Info page.
 
Can you handle large fulfillment and complex orders?
Of course! Just call us at (804) 997-7337 or email theninja@posterninja.com to discuss the details.
 
 
ACCOUNT/LOGGING IN
 
Why should I create an account?
In addition to the basic convenineces like storing your shipping info, all you uploads will be stored on our site forever, making re-ordering a breeze.
 
Why can't I login to my account?
Please be sure you are logging in with your username (not your email address). If you are still haveing problems please Contact Us.
 
I am a reseller eligible for tax exemption, how can I set that up?
You need to upload your resale certificate to your user profile by doing the following:
  1. Login to your account.
  2. If it does not take you to the My Account page, please click your username on the top right.
  3. On the bottom row of the chart (Resale Certificate), click Edit.
  4. Choose your file and click Update Business Info.
‚ÄčAfter this is complete, we will get a notification. It is a manual approval process after that which can take 1-2 business days.
 

 

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

Returns Policy

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

Archival Satin and Archival Gloss are great for high end framed photos that will be mounted prior to framing. Archival for 200 years.

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