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Frequently Asked Questions
top 3 common questionsWhat is the price for _________?
The fastest way to get a price is just by uploading your file. Our software will recognize your file size and offer you many material options with pricing. How much is shipping?
UPS SurePost is free for orders over $35 – no gimmicks or handling fees, it is free. Other shipping methods can be found on our Shipping Information page. Where is my tracking information?
Tracking information is sent when we process your shipment. Please check your email including spam and junk folders. |
PAPER/MATERIALS
Can you explain the materials?
Please see the Material Details page or request Free Samples.
Can I see samples of your materials?
Yes, simply fill out our Sample Request Form and we will send them to you.
Do you offer other materials?
We have other material types available for special order. Please email posterninja@keithfabry.com.
Are your prints suitable for outdoors?
Only if they are kept free from any moisture. Our paper materials are printed with aqueous inks which will run if they get wet. Our PVC prints are printed with UV cured inks and are suitable for outdoor use
FILE UPLOADING
What file formats can I upload?
JPEG, PDF, TIFF, PNG AND GIF. JPEG files are preferred.
What resolution should my files be?
Your files should be around 150dpi for most uses. Artwork and high quality prints should be 300dpi for optimum quality. Resolution can be as low as 50dpi for temporary posters or posters where print quality isn't critical.
Should my file have bleed?
No. Our cropping tool is great, but if you have bleeds and crop marks, it will be difficult to accurately use our cropping tool.
Why won't my file upload?
File size is usually the main reason for this. Our upload software has a 100MB file size limit and a 200 megapixel limit. You can check your megapixel size here (you need to know your files width and height in pixels). Some solutions if your file exceeds either of these limits
- Reduce resolution to 100dpi in Photoshop.
- Convert CMYK files to RGB.
- Save Tiff files to Jpeg.
- Upload dummy file(s) and send high-res file(s) to posterninja@keithfabry.com using your preferred file transfer service. You must put a note in with each file before adding to cart saying that this is a dummy file and referencing the name of the file to be printed.
Some other things to check if your upload is failing:
- Make sure your file doesn't have any special characters like quotation marks, commas, apostrophes, etc.
- Some complex PDF files cannot render online previews. Please convert to Jpeg and upload.
Why does it say my image is too low quality?
Our system analyzes the size of your files to be sure that it can print well at poster size. Some files are simply too low resolution and enlarging them would result in a blurry, pixelated image. With some PDF files, it may even be a low resolution image that is in the overall layout of your poster and this will still flag it as low quality.
PRODUCTION/SHIPPING
What is your production turnaround?
This varies slightly based on the shipping method chosen. UPS SurePost, UPS Ground and UPS 3 Day Select orders are printed and shipped out the next business day. UPS 2nd Business Day Air and UPS Next Business Day Air orders are printed and shipped out same day if you order by 2PM EST. Pickup orders will be ready the next business day by 2PM EST, or you can choose Rush Pickup for an additional fee and your prints will be ready within 4 business hours.
How long does shipping take?
Detailed shipping schedules can be found on our Shipping Info page.
Can you handle large fulfillment and complex orders?
Of course! Just call us at (804) 997-7337 or email posterninja@keithfabry.com to discuss the details.
ACCOUNT/LOGGING IN
Why should I create an account?
In addition to the basic conveniences like storing your shipping info, all you uploads will be stored on our site forever, making re-ordering a breeze.
Why can't I login to my account?
Please be sure you are logging in with your username (not your email address). If you are still having problems please Contact Us.
SALES TAX
Why do I have to pay sales tax?
We are located in Virginia which is an origin-based sales tax state. This means a sale is considered to take place at the location where it's completed (Virginia), even if the product is shipped elsewhere. Therefore, we are required to collect sales taxes on all sales aside from those to tax exempt organizations (see below).
I'm eligible for tax exemption, how can I set that up?
If you are a tax exempt organization, you can upload your tax exempt certificate to your user profile by doing the following:
- Login to your account.
- If it does not take you to the My Account page, please click your username on the top right.
- On the bottom row of the chart (Resale Certificate), click Edit.
- Choose your file and click Update Business Info.
- Email posterninja@keithfabry.com to let us know you have uploaded your file..
After this is complete, we will get a notification. It is a manual approval process after that which can take 1-2 business days. Once approved, sales tax will not be added to your orders in checkout.
CHECKOUT
I can't checkout because it says "address and postal code don't match."
This actually means that our credit card processing is finding a mismatch between the billing address you have entered and the address associated with your credit card. These two addresses must match for the credit card processing to go through. To prevent fraudulent purchases, the system will continue to decline purchases if the incorrect information is entered numerous times. To rectify this, please do the following:
- Remove all items from your cart.
- Clear your browser cache.
- Upload your file(s) again, configure the print options and add to cart.
- Make sure you have the correct billing information.
- Checkout.
Trusted Art Seller
The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.
It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.
Verified Returns & Exchanges
The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.
Description of Policy from Merchant:
Verified Secure Website with Safe Checkout
This website provides a secure checkout with SSL encryption.
Verified Archival Materials Used
The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.
Description from Merchant:
Archival Satin and Archival Gloss are great for high end framed photos that will be mounted prior to framing. Archival for 200 years.